FAQ?

A garden share at Indian Creek Orchard Garden is lot like the CSA’s we all hear so much about these days. When you reserve your garden share in advance, you are partnering with and supporting a local farm, strengthening your communities food resiliance, and assuring yourself of freshest healthiest produce available. Your weekly share is most often picked fresh to order either the day before or the day of.

We recently heard one shareholder describe it to a friend like this. “You reserve your garden share and pay for it at the beginning of the year, then they (us) do all the soil preparation, planting, weeding, watering and harvesting for you. Then you just show up once a week to pick up your food and eat it.”

By reserving your share, we know exactly how much to grow and exactly when to harvest it so that it can go directly to you without having to sit in storage or be transported long distances. This means we can grow the varieties that taste best, rather than the varieties that store and ship well.

Our main pick-up location is at the farm, but we also have drop-off locations in Almonte and Carleton Place for those unable to make it to the farm. If you are able to pick your share up at the farm, you will be able to choose from the week’s entire harvest what varieties from each category go into your share (The type of lettuce, greens, roots, tomatoes peppers etc). We offer farm pick-up on Thursday’s from 3-7pm and on Saturday mornings from 9am-1pm.

When do I reserve my families garden share?

In the past garden shares have completely sold out by early-March. We sell out earlier each year. Please bear in mind that we are a small farm and that there are a limited number of shares available on a strictly first come first serve basis. If you are serious about a garden share you can reserve your share with a small deposit now and pay the rest later, so reserve it now.

How do I reserve my families garden share?

Your share for 2022 is reserved when we receive your $100 deposit or when you pay for your share in full. You can do this online using credit card/paypal, or send us an Interac email transfer, or you can stop by the farm with cash or a cheque, or you can mail us a cheque. Regardless of how you choose to pay, your reservation must be filled out online, as all our records are managed electronically. Please note, there are no refunds of deposits after March 1, 2022 for any reason.

How do deposits/payments work?

We realize that paying for an entire season of fresh produce at one time can be challenging for many of us. With a $100 deposit you can reserve your garden shares for an entire season right now. After that, you can pay for your garden share in two equal payments.

Seasonal deadlines for share payments
Deadline for 1st payment: June 1
Deadline for 2nd payment: August 1

Example #1: You would like to reserve a Full Season Classic garden share using a $100 deposit. (Total cost $620.00)
Now | Pay $100 deposit ($520 still owing)
June 1st | Pay your 1st installment: $260 ($260 still owing)
August 15 | Pay your 2nd installment: $260 (zero balance)

Example #2: You would like to reserve a Short Season Essential garden share using a $100 deposit. (Total cost $322.00)
Now | Pay $100 deposit ($222 still owing)
June 1st | Pay your 1st installment: $111 ($111 still owing)
August 15 | Pay your 2nd installment: $111 (zero balance)

I changed my mind, can I get my deposit refunded?

We offer a full refund of your deposit (minus any transactions fees or incentives incurred) for 30 days after your reservation is made or until March 1st whichever comes first. For cancellations after the 30 day window, we offer a farm stand credit for your deposit (minus a $25 admin/restocking fee). Farm credits may only be redeemed at the farm stand during regular hours. Once the season you reserved has begun we offer no refunds.

Late payments/ Abandoned shares?

Timely payments are your responsibility. We will send you an email reminder two weeks before your payments are due (if you provided an email address.  If payment is not received one week after the due date, we will assume the share has been abandoned and it will be offered to the next family on our waiting list. We do not offer refunds or farm stand credits for abandoned shares. 

I forgot to pick-up my share on Thursday, now what?

If your normal pick-up is Thursday at the farm, you can also come Saturday between 9am-1pm, or vis versa, if that is more convenient for you in any given week, we use the same sign in sheet for both days so either day is fine with us. We require no notification for this.

If you forget to pick-up your share at either Dandelion or the Granary on Thursday, we will bring your share back to the farm with us on Friday morning, and you can collect it on Saturday between 9am – 1pm. At 1pm Saturday when the farm stand closes all uncollected shares are fed to the chickens. You have their gratitude, they love veggies. The farm is NOT open on Friday’s.

I am going on vacation, how does that work?
You have several options;

  1. Reserve a short season (vacation) share that is 14 weeks long. Then, if you are away for two weeks of that season, the missing weeks can be rescheduled into October. This gives you a little more runway.  Rescheduling of shares MUST be done no later than Tuesday noon of the week that is being rescheduled. Missed shares cannot be rescheduled.
  2. You can have a friend, family member or neighbour collect your share for you while you are away. Be sure to inform your replacement your pick-up time, location and applicable etiquette for that location. For example, that they will need to bring their own bags and to only take the share with YOUR name on it. We require no notification when you decide to do this.
  3. You can have your share delivered to the Lanark County food bank, The Hunger Stop,  while you are away. Let us know by Tuesday noon of the affected week and we will look after this for you.

Can I have someone else pick-up my share for me?

Yes, absolutely. Many of our shareholders give their shares to family or friends while they are away. You do not need to inform us in advance. Please be sure the person picking up your share knows the name your reservation was made under and only takes that bin, or that they know size of the share they are picking up. Please also remind them that they will need to bring their own bags to your pick-up location.

BE ABSOLUTELY CERTAIN THIS PERSON UNDERSTANDS THEY CAN ONLY TAKE THE SHARE WITH YOUR NAME/LABEL ON IT AND THAT THEY DO NOT TAKE THE DELIVERY BIN WITH THEM.

Pick-up times & locations

Pakenham
Indian Creek Orchard Gardens | 919 Sugar Bush Road
Thursday Farm Pick-up | 3pm – 7pm
Saturday Farm Pick-up | 9am – 1pm (No Saturday pick-ups on Labour Day weekend)

Almonte
Dandelion Foods | 451 Ottawa St
Thursday Pick-up | 2pm – 6pm
(Please note: new Covid hours)

Carleton Place
The Granary | 107 Bridge St
Thursday Pick-up | 2pm – 6pm
(Please note: new Covid hours)

Start and Finish Dates

Full season shares (20 weeks)
June 16 – October 27, 2022

Short Season shares (14 weeks)
June 30 – September 29, 2022

Can I visit the farm at other times?

While we occasionally have special events at the farm such as Open Farm Day, Garlic Nirvana, or pick your own dates for Bountiful Shareholders, the Farm is closed to public and shareholders at all other times. Please do not arrive at the farm outside of our regular farm stand hours except for special events.

What to expect when you pick-up your share

We try very hard to minimize the use of packaging, whenever possible we use elastic bands or nothing at all. Please bring your own reusable bags with you to your pick-up location. We do not provide them. In most cases we bunch, bag or crate your vegetables in the field when harvesting. With roots we sometimes hose them off afterwards to remove as much of the dirt as possible. We often remove voluminous greens from roots to economize overnight cooler and transportation space. You will need to wash all your vegetables before eating them. However, with greens, we recommend that you delay washing them until immediately before you eat them. They will store much longer this way. Your vegetables are usually harvested the day before your pick-up. We rarely store vegetables longer than a couple days. Everything in your share will be fresh.

Because we are organic growers and we use no pesticides at all (not even ones approved for use on organic farms!) some of the vegetables may show signs of having been previously enjoyed by one or another member of our ecosystem. The insects are yet another seal of organic certification.

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Directions

#919 Sugarbush Road
Pakenham, Ontario  K0A 2X0
(613) 914-7444

mailto:scott@indiancreekorchard.ca

From Hwy 29, turn south on Cedarhill Sideroad, turn right at the T. We are on the shores of the Indian Creek. If you cross the bridge you have gone too far.

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Farm Stand

Covid safety measures in effect.
Thursdays – 3pm-7pm,
Saturdays – 9am-1pm
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Farmers Market

We will be at the Almonte Farmers Market on Saturday mornings this year.