FAQ?

A garden share at Indian Creek Orchard Garden is lot like the CSA’s we all hear so much about these days. When you reserve your garden share in advance, you are partnering with and supporting a local farm, strengthening your communities food resiliance, and assuring yourself of freshest healthiest produce available. Your weekly share is most often picked fresh to order either the day before or the day of.

We recently heard one shareholder describe it to a friend like this. “You reserve your garden share and pay for it at the beginning of the year, then they (us) do all the soil preparation, planting, weeding, watering and harvesting for you. Then you just show up once a week to pick up your food and eat it.”

By reserving your share, we know exactly how much to grow and exactly when to harvest it so that it can go directly to you without having to sit in storage or be transported long distances. This means we can grow the varieties that taste best, rather than the varieties that store and ship well.

Our main pick-up location is at the farm, but we also have drop-off locations in Almonte and Carleton Place for those unable to make it to the farm. If you are able to pick your share up at the farm, you will be able to choose from the week’s entire harvest what varieties from each category go into your share (The type of lettuce, greens, roots, tomatoes peppers etc). We offer farm pick-up on Wednesdays from 2-7pm and on Saturday mornings from 9am-1pm.

When do I reserve my families garden share?

In 2017, 2018, 2019 and 2020 our garden shares had completely sold out by mid-March. Please bear in mind that we are a small farm and that there are a limited number of shares available on a strictly first come first serve basis. If you are serious about a garden share you can reserve your share with a small deposit and pay the rest later, so reserve it now.

How do I reserve my families garden share?

Your share for 2020 is reserved when we receive your $100 deposit or when you pay for your share in full. You can do this online using credit card/paypal, or send us an Interac email transfer, or you can stop by the farm with cash or a cheque, or you can mail us a cheque. Regardless of how you choose to pay, your reservation must be filled out online, as all our records are managed electronically. Please note, there are no refunds of deposits after March 21, 2020 for any reason.

I changed my mind, can I get my deposit refunded?

We offer a full refund of your deposit (minus any transactions fees incurred) for 30 days after your reservation is made. For cancellations after the 30 day window, we offer a farm stand credit for your deposit (minus a $25 admin/restocking fee). Farm credits may only be redeemed at the farm stand during regular hours. Once the season you reserved has begun we offer no refunds.

How do deposits/payments work?

We realize that paying for an entire season of fresh produce at one time can be challenging for many of us. With a $100 deposit you can reserve your garden shares for an entire season right now. After that, you can pay for each season that you have reserved just two weeks before it begins.

Seasonal deadlines for share payments
Summer garden shares: June 1
Autumn garden shares add-on: September 15

Your deposit will cascade and be deducted from the last season that you reserved.
Example #1: You would like to reserve a summer Classic share and an  autumn Classic add-on share using a $100 deposit.
Now | Pay $100 deposit
June 1st | Pay for your Summer share in full: $448
September 15 | Pay for your autumn add-on minus your deposit: $112 – $100 deposit = $12

Example #2: You would like to reserve a summer Classic share and nothing else using a $100 deposit.
Now | Pay $100 deposit
June 1st | Pay for your summer Classic share minus your deposit: $448 – $100 deposit = $338

Do I need a deposit for each season I want to reserve?

No, we only require one deposit from you for 2021 regardless how many season’s you would like to reserve. Your deposit will be deducted from the payment for the last season you reserved. If you reserve a spring, summer and autumn share, then your deposit will be deducted from your payment for the autumn share.

When is the rest of my payment due?

Spring garden baskets: Pay as you go, each week
Summer garden shares: June 2, 2021
Autumn garden shares: September 15, 2021
Deduct your deposit from the last season that you reserved.

Late payments/ Abandoned shares?

Timely payments are your responsibility. We will send you an email reminder two weeks before your payments are due (if you provided an email address.  If payment is not received one week after the due date, we will assume the share has been abandoned and it will be offered to the next family on our waiting list. We do not offer refunds or credits for abandoned shares. 

Can I reschedule my share?

With proper notice using the reschedule form we will gladly give you a make-up share or accommodate alternative pick-up arrangements. You can reschedule one week per season. If you need to miss a week or or prefer to pick-up at the farm instead,  please provide notice using our online form no later than noon Tuesday of the week that is affected. Earlier notice is appreciated. You can access our form here.  We do not offer make-up’s for shares rescheduled any other way. Please do not phone or email these requests.

Shares from one season may not be rescheduled into a previous season. Meaning if you have a summer share you cannot reschedule into the spring season, but you can reschedule into the fall season.

Please note: we send reminder emails for all scheduled pick-ups (but not for weeks that are re-scheduled, those you must keep track of for yourself). There is no credit, refund or make-up for unclaimed, forgotten or missed shares without proper notice

Pick-up times & locations

Pakenham
Indian Creek Orchard Gardens | 919 Sugar Bush Road
Thursday Farm Pick-up | 3pm – 7pm
Saturday Farm Pick-up | 9am – 1pm

Almonte
Dandelion Foods | 451 Ottawa St
Thursday Pick-up | 2pm – 6pm
(Please note: new Covid hours)

Carleton Place
The Granary | 107 Bridge St
Thursday Pick-up | 2pm – 6pm
(Please note: new Covid hours)

Start and Finish Dates

Spring baskets (TBC)
Our spring baskets will be available sporadically from mid-March through early June.

Summer shares (16 weeks)
1st week: Week of June 17th
last week: Week of September 29th
Please note: To avoid Canada Day conflicts on July 1 pick-ups  will take place on Wednesday June 30 instead.

Autumn add-on (4 weeks)
1st week: Week of Oct 6th
last week: Week of October 27th

Can I have someone else pick-up my share for me?

Yes, absolutely. Many of our shareholder give their shares to family or friends while they are away. You do not need to inform us in advance. Please be sure the person picking up your share knows the name your reservation was made under and the size of the share they are picking up. Please also remind them that they will need to bring their own bags to your pick-up location.

I forgot to pick-up my share. Now what?

Missed shares are returned to the farm and are available for pick-up the following Saturday from 9am-1pm. At 1pm Saturday, each week, the chicken get fed anything that is unclaimed from that week. They exist on a boring diet of grains and what can be foraged in the pasture. We can vouch for their gratitude. Ask about our eggs! Available first come first serve through the farm stand each week.

What to expect when you pick-up your share

We try very hard to minimize the use of packaging, whenever possible we use elastic bands or nothing at all. Please bring your own reusable bags with you to your pick-up location. We do not provide them. In most cases we bunch, bag or crate your vegetables in the field when harvesting. With roots we sometimes hose them off afterwards to remove as much of the dirt as possible. We often remove voluminous greens from roots to economize overnight cooler and transportation space. You will need to wash all your vegetables before eating them. However, with greens, we recommend that you delay washing them until immediately before you eat them. They will store much longer this way. Your vegetables are usually harvested the day before your pick-up. We rarely store vegetables longer than a couple days. Everything in your share will be fresh.

Because we are organic growers and we use no pesticides at all (not even ones approved for use on organic farms!) some of the vegetables may show signs of having been previously enjoyed by one or another member of our ecosystem. The insects are yet another layer of organic certification.

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Directions

#919 Sugarbush Road
Pakenham, Ontario  K0A 2X0
(613) 914-7444

mailto:scott@indiancreekorchard.ca

From Hwy 29, turn south on Cedarhill Sideroad, turn right at the T. We are on the shores of the Indian Creek. If you cross the bridge you have gone too far.

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Farm Stand

Covid safety measures in effect.
Thursdays – 3pm-7pm,
Saturdays – 9am-1pm
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Farmers Market

We will be at the Almonte Farmers Market on Saturday mornings this year.